New incident
SLA definitions
One active definition per priority — creating a new one replaces it. Incidents get response + resolution clocks from the definition matching their priority. Select a definition to see its targets on the right — editing and activation are under Actions there.Assignment groups & routing
Governed AMS master data: triage may only route to groups listed here. Changes run as a platform tool call (validate-gated, agent runtime restarts) and are audited under your identity. Load takes a few seconds. Needs the administrator role.Incidents
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